bk61's Privacy Policy

Introduction

bk61 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how bk61 ("we", "our", "Platform") collects, uses, stores, and protects your ("user", "you") personal information.

By using our website or creating an account, you are giving your consent to this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our platform.

This policy applies to all services offered by bk61 — including casino games, slots, live baccarat, cricket betting, and other betting services.

1. What Information We Collect

We collect various types of information in order to provide bk61's services. This information falls into two main categories:

1.1 Information You Provide Directly

When you register on our platform or get in touch with us, you may be asked to provide the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for verification)
• Payment information (bKash/Nagad/Rocket/Upay account details — for processing transactions)
• National ID card or passport details for identity verification (as part of the KYC process)
• Messages and information you provide when contacting support

1.2 Automatically Collected Information

When you visit our website, the following information may be collected automatically:

• IP address and device identification details
• Browser type and operating system
• Cookies and session data
• Page visits, duration, and navigation patterns
• Game play history and betting activity
• Login time and device location (up to city level)

2. How We Use Information

bk61 uses the information it collects solely for the following purposes:

2.1 Account Management and Service Delivery

• To create and manage your account
• To process deposit and withdrawal transactions
• To provide bonuses and promotional offers
• To manage the VIP program
• To store and display your gaming history

2.2 Security and Fraud Prevention

• To ensure account security and prevent unauthorized access
• To detect and prevent suspicious activity
• To complete anti-money laundering (AML) and anti-fraud verification
• To detect multiple accounts

2.3 Legal and Regulatory Obligations

• To confirm age verification (21+)
• To comply with legal requirements and maintain records
• To retain information for dispute resolution

2.4 Customer Service

• To resolve your issues and respond to inquiries
• To provide assistance through live chat support
• To send service-related notifications (via email)

2.5 Platform Improvement

• To analyze and improve the user experience
• To develop new features and services
• To identify and resolve technical issues

3. Cookies and Tracking Technology

bk61's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

3.1 Essential Cookies

These cookies are necessary for the core operation of the website. Without them, login sessions, payment processing, and security verification will not be possible. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and gaming configuration, so you do not have to set them up again each time you visit the site.

3.3 Analytical Cookies

These cookies are used to analyze and improve the performance of our platform. The information collected is aggregated and is not personally identifiable. These cookies can be disabled from your browser settings.

4. Sharing Information with Third Parties

bk61 never sells, rents, or exchanges your personal information for commercial purposes. However, information may be shared with specific third parties in the following limited circumstances:

4.1 Payment Processors

To complete transactions, the necessary transaction information is shared with payment platforms such as bKash, Nagad, Rocket, and Upay. This information is used strictly for processing payments.

4.2 Technology Service Providers

Necessary information may be shared with game software providers, server hosting, cybersecurity, and fraud detection service providers. All of them operate under confidentiality agreements.

4.3 Legal Requirements

Information is shared with authorities only when we are legally required to do so in order to comply with court orders, requests from investigative agencies, or applicable law.

4.4 Responsible Gaming Organizations

If a user requests self-exclusion or limit-setting, relevant information may be shared with responsible gaming services — always in the interest of protecting the user.

5. Data Security Measures

To ensure the security of your personal information, bk61 has adopted industry-standard technical and organizational measures:

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Encrypted Storage: Sensitive information (passwords, payment details) is stored in encrypted form.
• Access Controls: Only authorized personnel have access to user information, and they are limited to the minimum data necessary for their role.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access and cyberattacks.
• Regular Security Reviews: Our security measures are regularly tested and updated.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.

Please note that no method on the internet is 100% secure. We make every effort, but absolute security cannot be guaranteed.

6. Data Retention Period

bk61 retains your personal information for as long as it is necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as your account is active, and for a defined period after account closure to meet legal obligations.
• Financial Transaction Records: May be retained for an extended period as required by law.
• KYC Verification Documents: For a period determined by regulatory requirements.
• Gaming Logs and Betting History: For a defined period for dispute resolution and auditing purposes.
• Cookies and Session Data: Automatically deleted at the end of a session or after a defined period.

Once the retention period ends, information is securely deleted or anonymized.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right to Access Information

You have the right to know what information we hold about you and to receive a copy of it. Please contact support for this.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you have the right to have it corrected. This can be done through account settings or via support.

7.3 Right to Delete Information

In certain circumstances, you have the right to request closure of your account and deletion of your information. However, we may be obligated to retain some information for legal and regulatory reasons.

7.4 Right to Object to Processing

You may opt out of marketing communications at any time. This can be done through account settings or the unsubscribe link in emails.

7.5 Right to Lodge a Complaint

If you believe your privacy rights have been violated, please contact us. We review every complaint with care.

8. Protection of Minors

bk61 is a responsible gaming platform. Our services are intended only for individuals aged 21 and above. We do not knowingly collect any information from minors.

Through an age verification process at registration, we ensure that no minor can open an account on our platform. If for any reason we learn that information from a minor has been collected, we will immediately close that account and delete the information.

Notice to parents: If your child has accidentally registered on our platform, please contact our support team immediately.

9. Changes to the Privacy Policy

bk61 reserves the right to revise this privacy policy from time to time. When any significant changes are made to the policy:

• A notice will be displayed on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of our platform after any changes will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.

10. Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our privacy team will review your request and respond in a timely manner.

When sending any privacy-related request, please send it from your registered email address so we can verify your identity easily.